Frequently Asked Questions
Everything you need to know about OCEANO SHOEMAKER—from choosing the right fit to understanding our leather, craftsmanship, delivery, and returns.
1. ABOUT OCEANO SHOEMAKER
What is OCEANO SHOEMAKER?
OCEANO SHOEMAKER is a contemporary Indian footwear brand built around premium leather, thoughtful craftsmanship, and timeless design. Our collections bring together classic silhouettes and modern styling, creating footwear for formal occasions, everyday dressing, and everything in between.
What makes OCEANO SHOEMAKER different?
We focus on considered design, carefully selected materials, and traditional shoemaking techniques. From the character of the leather to the construction and finishing of each style, our aim is to create footwear that combines refined aesthetics, comfort, and versatility.
2. CRAFTSMANSHIP & CONSTRUCTION
What is Blake-stitched construction?
Blake stitching is a shoemaking method in which the upper and sole are stitched together from inside the shoe. This construction allows for a relatively sleek profile and a flexible feel, making it well suited to refined dress shoes and versatile leather footwear.
Construction methods can vary by product, so please refer to the specifications on the individual product page.
What is a shoe last?
A shoe last is the foot-shaped form used to shape a shoe during manufacturing. It influences the shoe's silhouette, toe shape, proportions, and overall fit. Different styles may use different lasts, which is why we recommend consulting the size guide for your chosen pair.
Are OCEANO shoes suitable for everyday wear?
Many of our styles are designed to work across multiple occasions. Oxfords, Derbies, and monk straps complement business and formal dressing, while loafers, sneakers, sandals, and boots offer options for smart-casual and everyday wear. The best choice depends on the style, sole, and intended use.
3. LEATHER & MATERIALS
What types of leather do you use?
Our collections feature different leather finishes and textures, depending on the design. These may include smooth full-grain leather, crust leather, pebble-grain or milled leather, suede, woven leather, patent finishes, and embossed textures.
Please refer to each product page for the specific upper material used in that style.
Will the leather look exactly like the photographs?
Leather is a natural material, and subtle variations in grain, texture, colour, and finish can occur. Hand-finishing and different lighting conditions may also create slight variations between product photographs and the delivered pair. These characteristics contribute to the individual character of leather footwear.
What is the difference between full-grain and embossed leather?
Full-grain leather retains the natural grain of the hide and is valued for its character and durability. Embossed leather has a pattern pressed into its surface to create a distinctive texture or appearance. The exact material and finish used will be stated on the relevant product page.
Are the shoes lined with leather?
Lining materials can vary by product. Where a product features full calfskin leather lining, this will be specified in its product details. Please check the individual listing for the exact materials used.
4. SIZING & FIT
How do I choose my correct size?
Please refer to the size guide available on the product page before placing your order. We recommend measuring your feet and comparing the measurements against the guide rather than relying solely on the size you wear in another brand, as fit can vary by last and shoe style.
Do OCEANO shoes fit true to size?
Fit can vary depending on the silhouette, last, and material. Please use the size recommendation provided for the specific product you are purchasing. If you are unsure between sizes, contact our team before ordering for guidance.
What if my shoes do not fit properly?
If you experience a sizing issue, please contact us at help@oceanoshoemaker.com within 7 days of delivery. Our team will guide you through the applicable return process in accordance with our Returns Policy.
Will leather shoes stretch with wear?
Leather may soften and adapt to your foot with use, but the amount of change depends on the leather, construction, and fit. Shoes should feel secure without causing discomfort. Do not rely on stretching to correct a significantly incorrect size.
5. SHOE CARE
How should I care for my leather shoes?
To maintain the appearance of your shoes:
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Brush away dust and surface dirt after wear.
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Use a suitable leather conditioner or polish for the specific leather finish.
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Allow shoes to air naturally after wearing them.
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Keep them away from direct heat and prolonged moisture.
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Store them in a cool, dry place, preferably with shoe trees where appropriate.
Suede, nubuck, patent, embossed, and other speciality finishes may require different care products. Always use products suitable for the material.
Can I wear my leather shoes in the rain?
We recommend avoiding prolonged exposure to rain and standing water, particularly with leather-soled footwear and delicate finishes. If your shoes get wet, allow them to dry naturally at room temperature. Do not place them near heaters or in direct sunlight.
How should I store my shoes?
Store your shoes in a clean, dry place away from direct sunlight and excessive humidity. Use shoe trees where suitable to help maintain their shape, and allow leather shoes to rest between wears.
6. ORDERS, SHIPPING & DELIVERY
Do you offer free shipping?
Yes. We offer free domestic shipping across India.
How long does delivery take?
Orders are generally dispatched within 2–3 working days of being placed. Delivery is estimated at approximately 6–8 days from the order date, depending on your location and courier service.
These timelines are estimates and may vary during peak periods, public holidays, or due to unforeseen courier delays.
Will I receive tracking information?
Yes. Once your order has been dispatched, tracking details will be shared so you can follow the shipment.
Do you ship internationally?
Our current shipping policy covers domestic orders within India. Please contact info@oceanoshoemaker.com if you have a specific shipping enquiry.
What should I do if my order arrives damaged or incorrect?
Please contact help@oceanoshoemaker.com as soon as possible, including your order number and photographs of the issue. Our team will review the details and guide you through the next steps.
7. RETURNS & REFUNDS
Can I return my order if I change my mind?
Yes. You may request a return within 7 days of delivery by emailing help@oceanoshoemaker.com. Our return process is designed to be straightforward.
What condition should the shoes be in for a return?
Shoes should be unworn and returned in their original condition, with the original packaging and included accessories. We recommend trying them indoors on a clean, soft surface to assess the fit.
Can I return shoes that have been worn?
Returns involving shoes that show signs of wear or damage may be accepted following inspection. Depending on the condition of the pair, a deduction of 30%–50% from the refund amount may apply. Any applicable deduction will be assessed based on the condition of the returned shoes and communicated to you.
How do I initiate a return?
Email help@oceanoshoemaker.com within 7 days of delivery. Include your order number and the item you wish to return. Our team will share the applicable return instructions. Please wait for those instructions before sending the product back.
How long will my refund take?
Returned items are inspected before a refund decision is confirmed. Once approved, the refund will be processed to the original payment method, subject to the payment provider's processing timelines. Our team will communicate the applicable refund amount and any condition-related deduction.
For complete details, please refer to our Shipping & Returns page.
8. PAYMENTS & PROMOTIONS
What payment methods do you accept?
Available payment methods will be displayed at checkout. Please review the options shown before completing your order.
How do I use a discount code?
Enter your promotional code in the designated field at checkout and check that the discount has been applied before completing payment. Codes may be subject to expiry dates and specific offer terms.
What if my discount code does not work?
Check that the code is entered correctly and is still valid. Some offers may have eligibility conditions or exclusions. If you continue to experience difficulties, contact help@oceanoshoemaker.com.
9. CONTACT US
How can I contact OCEANO SHOEMAKER?
For questions about products, sizing, orders or shipping, please email: info@oceanoshoemaker.com or call at +91 732226922
For queries related to returns, exchange, you can mail at: help@oceanoshoemaker.com
Our team will assist you with your enquiry.
OCEANO SHOEMAKER — Crafted in India. Made to be worn for years.